We're Hiring - Director of Operations Apply by sending a cover email and resume to Sovereign's CEO, Chuck Failla, CFP®: CLF@sfgroupinc.com Job Description: Senior Client Service Associate RIA Director of Operations - 100% remote = OK Position Summary / Ideal CandidateWe are looking for an RIA Operations Pro to be the single point of contact to coordinate the 3 central operation hubs at our firm:TradingClient Service SupportIT / Internet presenceYou will work directly with the firm's founder + CEO to develop processes and procedures to ensure a tight integration between our Trading, Client Support functions, and IT. You must be comfortable working independently and be able to take full ownership of operations.You MUST have meaningful experience in RIA operations AND specifically with Orion & Eclipse & Astro.Compensation:*** This position will lead to an equity stake in the firm and COO role within 3-5 years.We value our colleagues and recognize the importance of maintaining a high-quality team to deliver the level of care and type of service experience our clients and advisors are accustomed to. To that end, we look for individuals that share our passion for customer service. Additionally, we are pleased to offer a competitive compensation package that rewards good work and encourages long term associations with our group.Compensation package = $180,000 PLUS revenue share that will lead to equity in 3-5 years.Company Health, Vision & Dental insuranceCompany funded 401k. (After one year of service)Generous company funded Profit Sharing PlanTwo weeks paid time offPaid Holidays (In addition to your two weeks of Paid Time Off)A genuinely warm, positive, family-oriented work environmentFirm OverviewWe are a fast-growing RIA firm based in Stamford, CT -- with offices in Connecticut, New York, Pennsylvania, Colorado & Florida. Our established team provides comprehensive financial planning and investment management services to high-net-worth individuals and 401Ks for small to mid-sized businesses.Our PlatformWe are looking for someone with experience specifically in the RIA space and the following tech solutions:SalesforceOrion (especially "Eclipse" & "Astro")RingCentraleMoneyRiskalyzeCustodiansWe would ideally like to find someone that has experience with one or both of our custodians:Raymond JamesCharles SchwabResponsibilitiesManage / integrate / operate Trading, IT, Operations and Client Support functions, computer systems, VOIP systems and various cloud-based tech.Design, develop, implement, and coordinate systems, policies, and proceduresWork with our IT vendor to ensure security of data, network access and backup systemsAct in alignment with user needs and system functionality to contribute to organizational policyIdentify problematic areas and implement strategic solutionsAudit systems and assess their outcomesPreserve assets, information security and control structuresOnboard new employees and teach them the proper way to use our various technology. Then, be a resource for them as they adopt the tech.SkillsMeaningful experience working in operations, trading and / or client support at an RIA -- THIS IS A MUST.Experience working with Salesforce and Orion (especially "Eclipse") would be ideal.Ability to manage personnel and interact with users and end clients.